Free shipping in the U.S. on all orders!

Frequently Asked Questions

 

 

 

Q. What is involved in creating each Name Story?

Shakespeare famously asked “What’s in a name?” Well, as it turns out, a whole lot!

Every name has its own personal story: When and where did it develop? What is its etymological source? Whom did it originally belong to? Why did it endure, and how has it been used over time? Each Name Stories print tells this unique and personal story with an artistic rendering.

Julie Hackett, founder of Name Stories, has dedicated years of rigorous research to answer these questions for thousands of personal names. The information we collect and discover about each name is then presented in a print with the following main components to it: 

The name
Its core meaning
Pronunciation
Origin
History
Usage
A personal expression
Nine descriptive words derived using numerology

For more about this topic, visit our blog

Back to top

Q. How are the descriptive adjectives on the bottom of each print determined?

Along with each name’s story, our prints feature positive and uplifting descriptors that correspond to the name's destiny number in numerology. A name’s destiny number is calculated by assigning a numerical value to each letter, then adding up the numbers until the figure is reduced to a single digit value.  Each number has a corresponding set of descriptors, which are printed on each Name Stories print.

Back to top

Q. What paper and ink do you use for printing?

We use high-quality fine art paper and archival inks to create beautiful art prints that will last a lifetime—actually, several lifetimes!

Back to top

Q. Do you offer framing?

We don't currently offer framed prints, but plan to do so in the near future! Prints are ready-to-frame. 

Back to top

Q. Can I personalize my Name Stories print?

Yes. When you order your Name Stories print, you have the option to personalize an expression that is part of your Name Story. For example, common expressions that customers use to personalize their Name Stories include “A beloved daughter/granddaughter/niece” or “A beloved son/grandson/nephew” or “The best dad/mom/teacher.” 

Back to top

Q. What if I can’t find the name I want?

If you find the right name and want a different spelling (for example: Rose is in our catalog, but you’d like Rosie), please order the Name Stories print for the name that is available and use the text box provided to tell us how you spell the name. 
If you don’t see the name you want in our catalog, please send us a request for the name. We’ll be in touch if and when we are able to add your name to our catalog. 

Back to top

Q. This is a gift. Can I add a personalized gift note and/or gift wrapping?

A personalized note may be added to a card that you may include with your order. Each print is carefully and handsomely packaged, but we don’t currently offer the option for special gift wrapping.

Back to top

Q. I want to print this myself. Do you offer your prints in a digital file format?

We don’t currently offer the option for customers to download and print Name Stories.

Back to top

Q. How are Name Stories prints packaged?

Each unframed print is carefully and handsomely packaged in a rigid cardboard envelope with an extra piece of heavy cardboard backing to protect it from bending or damage while shipping. The print is placed in a protective plastic sheath and includes a card from Name Stories. 

Back to top

Q. Are discounts available on large orders?

We don’t offer standard discounts on large orders. Whether you purchase one or several,  Name Stories prints are priced to offer great value. On occasion, we may offer special promotional pricing for customers who purchase multiple Name Stories prints. If you think your situation is unique, feel free to send us a message. 

Back to top

Q. Can I order by phone?

We don’t currently offer the option to order by phone. Our online store is the fastest and easiest way to ensure you are satisfied with your order. If you’re having trouble using our online store to place your order, please send us a message and we’ll be happy to help you.

Back to top

Q. What payment methods do you accept?

We accept all major credit cards: Visa, Mastercard, Amex, and Discover. You may also pay using PayPal and Amazon Pay.

Back to top

Q. Do you charge sales tax?

We are based in California, so California sales tax will apply to orders purchased by customers using a California shipping address.

Back to top

Q. How long does it take to get my order?

We aim to process and ship your order within one business day, Monday through Friday, not including major holidays. Standard shipping for unframed prints is USPS first class mail, and orders typically arrive within 4 to 6 business days of purchase. We also offer an option for USPS Priority Mail and orders typically arrive within 3 to 4 days of purchase. 

Back to top

Q. Can I track my order?

Yes. After you place your order, you will receive an email with instructions for tracking your order online. 

Back to top

Q. Do you ship outside the U.S.?

Yes, we offer shipping globally. 

Back to top

Q. What is your return policy?

Name Stories prints are made to order and include a personalized expression, so we can only accept returns of Name Stories prints in the unlikely event that a product is damaged during shipment or has a material flaw. If you are not satisfied with the condition of your Name Stories print, please contact us. If your Name Stories print was received in a damaged state or with a material flaw that resulted from our error, we will arrange to return and replace it. 

Back to top

Q. How do I cancel or change my order?

If we have not yet printed your Name Stories print, please contact us to cancel or change your order free of charge.
If we have printed and/or packaged your Name Stories print but not shipped it, we will be able to change your order for an extra fee. A $12 fee will apply to change orders that have already been printed and/or packaged but not shipped.
If we have already shipped your Name Stories print, you will not be able to change or cancel your order. 

Back to top

Q. What if my order is damaged?

If your Name Stories print was received in a damaged state or with a material flaw that resulted from our error, we will arrange to return and replace it for you free of charge. Please contact us to arrange to return and replace your Name Stories print.

Back to top

Customer Stories

These are so cool!! So special!!

Ali D. for Name Story: Elias

Purchase for my grandson…my daughter cried when she saw it.

Mary S. for Name Story: Bennett

Gorgeous item… looks wonderful in baby’s room. Couldn’t recommend highly enough.

Caroline D. for Name Story: Bodhi

Absolutely beautiful…thank you for a product we will treasure for years. 

Allison L. for Name Story: Liam

A Christmas present for my friend and when my daughter saw it, she asked for one for her birthday! 

Sarah D. for Name Story: Jocelyn

My sister-in-law loved it. Everyone at the baby shower kept telling me what a great gift it was!

Makayla Y. for Name Story: Amelia

Got it for my son’s confirmation and he loves it. 

Marlene H. for Name Story: Josiah

I highly recommend these prints as gifts! 

Allison M. for Name Stories: Dylan, Ewan

We have now purchased three of these signs for grandchildren…we love them!

Katie I. for Name Stories: Carter, Finley, Fallon

My favorite “new baby” gift. Everyone who receives it, loves it. Great quality and quick delivery.

Susan L. for Name Stories:  Logan, Cody, Elena, Annie, Jonah

Beautiful high-quality work. Makes for a great baptismal gift!

Erika F. for Name Story: Stefan

The perfect finishing décor touch for our son’s room. Thanks so much!

Christina A. for Name Story: Ethan

© Copyright © 2018, ABOVE THE FOLD INTERACTIVE LLC (NAME STORIES), all rights reserved Site by Aeolidia