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Frequently Asked Questions



Q. What is involved in creating each Name Story?

Shakespeare famously asked “What’s in a name?” Well, as it turns out, a whole lot!

Every name has its own personal story: When and where did it develop? What is its etymological source? Whom did it originally belong to? Why did it endure, and how has it been used over time? Each Name Stories print tells this unique and personal story with an artistic rendering.

Julie Hackett, founder of Name Stories, has dedicated years of rigorous research to answer these questions for thousands of personal names. The information we collect and discover about each name is then presented in a print with the following main components to it: 

The name
Its core meaning
A personal expression
Nine descriptive words derived using numerology

For more about this topic, visit our blog

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Q. How are the descriptive adjectives on the bottom of each print determined?

Along with the featured name, its key meaning, and the body of each name’s “story”, our prints feature a set of positive and uplifting descriptors/adjectives based on a name’s Destiny Number in numerology. A name’s Destiny Number is calculated by assigning a numerical value to each letter, then adding up the numbers until the figure is reduced to a single digit value.

Our Name Stories feature 11 different Destiny Numbers and archetypes, so they are not unique to each name. We think it helps to think of the Destiny Numbers and corresponding archetypes used in Name Stories as similar to the 12 signs of the zodiac in astrology. Just like one's zodiac sign is based on birthdate, a name's Destiny Number "is what it is", and it would not be unusual for family members to share the same one (and perfectly fine too!).

You can read more about Destiny Numbers used in Name Stories prints in our blog post about Name Stories and Destiny Numbers.

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Q. What paper and ink do you use for printing?

We use high-quality fine art paper and archival inks to create beautiful art prints that will last a lifetime—actually, several lifetimes!

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Q. Do you offer framing?

We don't currently offer framed prints, but plan to do so in the near future! Prints are ready-to-frame. 

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Q. Can I personalize my Name Stories print?

Yes. When you order your Name Stories print, you have the option to personalize an expression that is part of your Name Story. For example, common expressions that customers use to personalize their Name Stories include “A beloved daughter/granddaughter/niece” or “A beloved son/grandson/nephew” or “The best dad/mom/teacher.” 

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Q. What if I can’t find the name I want?

If you want a Name Story for a different spelling or a completely new name that is not available in our online catalog, please submit a request using this form We will add your name to our list for creation and notify you when it is available.

Especially for common variants of names already available in our catalog, we are often able to accommodate requests for spelling changes within a few weeks of a request, and we will follow up with instructions to order your custom Name Story.

We typically prioritize creation of new Name Stories based on current popularity in the U.S. along with request from customers like you. We currently have over 3000 names on our website, representing *over 80%* of ALL the babies being born in the U.S. today. The U.S. Social Security Department recorded the use of *32,469* unique given names for babies born last year. That's a lot of Name Stories to research and write, and we aim to get to them all!

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Q. This is a gift. Can I add a personalized gift note and/or gift wrapping?

A personalized note may be added to a card that you may include with your order. Each print is carefully and handsomely packaged, but we don’t currently offer the option for special gift wrapping.

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Q. I want to print this myself. Do you offer your prints in a digital file format?

We don’t currently offer the option for customers to download and print Name Stories.

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Q. How are Name Stories prints packaged?

Each unframed print is carefully and handsomely packaged in a rigid cardboard envelope with an extra piece of heavy cardboard backing to protect it from bending or damage while shipping. The print is placed in a protective plastic sheath and includes a card from Name Stories. 

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Q. Are discounts available on large orders?

We occasionally offer special promotions. Please click this link to sign up and receive notifications for special promotions. Name Stories prints are priced to offer great value. If you think your situation is unique, feel free to send us a message. 

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Q. Can I order by phone?

We don’t currently offer the option to order by phone. Our online store is the fastest and easiest way to ensure you are satisfied with your order. If you’re having trouble using our online store to place your order, please send us a message and we’ll be happy to help you.

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Q. What payment methods do you accept?

We accept all major credit cards: Visa, Mastercard, Amex, and Discover. You may also pay using PayPal and Amazon Pay.

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Q. Do you charge sales tax?

We are based in California, so California sales tax will apply to orders purchased by customers using a California shipping address. For other states, we follow rules and regulations set by the applicable state tax authorities and sales tax may be applied to purchases as required.

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Q. How long does it take to get my order?

Each Name Stories print is made to order, and we aim to create, print, and ship your print within 3 business days. Custom names and other special requests may take extra time, and we'll communicate with you about timing.

We offer free USPS First Class shipping, which typically delivers in the U.S. within 3-5 days from the ship date. You also have the option for Priority Shipping, which typically delivers in the U.S. within 2-3 days.

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Q. Can I track my order?

Yes. After you place your order, you will receive an email with instructions for tracking your order online. 

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Q. Do you ship outside the U.S.?

Yes, we offer shipping globally. 

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Q. What is your return policy?

Name Stories prints are made to order and include a personalized expression, so we only accept returns of Name Stories prints in the unlikely event that a product is damaged during shipment or has a material flaw. If you are not satisfied with the condition of your Name Stories print, please contact us. If your Name Stories print was received in a damaged state or with a material flaw that resulted from our error, we will arrange to return and replace it. If you made an error when ordering your Name Story, we typically offer special discounts to order replacement prints, so please contact us. 

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Q. How do I cancel or change my order?

If we have not yet printed your Name Stories print, please contact us to cancel or change your order free of charge.
If we have printed and/or packaged your Name Stories print but not shipped it, we will be able to change your order for an extra fee. A $12 fee will apply to change orders that have already been printed and/or packaged but not shipped.
If we have already shipped your Name Stories print, you will not be able to change or cancel your order. 

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Q. What if my order is damaged?

If your Name Stories print was received in a damaged state or with a material flaw that resulted from our error, we will arrange to return and replace it for you free of charge. Please contact us to arrange to return and replace your Name Stories print.

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Customer Stories

These are so cool!! So special!!

Ali D. for Name Story: Elias

Purchase for my grandson…my daughter cried when she saw it.

Mary S. for Name Story: Bennett

Gorgeous item… looks wonderful in baby’s room. Couldn’t recommend highly enough.

Caroline D. for Name Story: Bodhi

Absolutely beautiful…thank you for a product we will treasure for years. 

Allison L. for Name Story: Liam

A Christmas present for my friend and when my daughter saw it, she asked for one for her birthday! 

Sarah D. for Name Story: Jocelyn

My sister-in-law loved it. Everyone at the baby shower kept telling me what a great gift it was!

Makayla Y. for Name Story: Amelia

Got it for my son’s confirmation and he loves it. 

Marlene H. for Name Story: Josiah

I highly recommend these prints as gifts! 

Allison M. for Name Stories: Dylan, Ewan

We have now purchased three of these signs for grandchildren…we love them!

Katie I. for Name Stories: Carter, Finley, Fallon

My favorite “new baby” gift. Everyone who receives it, loves it. Great quality and quick delivery.

Susan L. for Name Stories:  Logan, Cody, Elena, Annie, Jonah

Beautiful high-quality work. Makes for a great baptismal gift!

Erika F. for Name Story: Stefan

The perfect finishing décor touch for our son’s room. Thanks so much!

Christina A. for Name Story: Ethan

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